Explore our most commonly asked questions below.
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards.
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
If you’re between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
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